Brief overview
SocialMedia-Crisis.com supports companies and organisations in communicating through legally sensitive crisis situations. Kerstin Erber, M.A., and team develop communication strategies, prepare statements, document relevant digital content and align communication measures with the instructed legal representatives.
The services combine crisis communication, reputation management, social media monitoring, documentation and coordination of those involved. The aim is to sensibly align public statements, internal communication and legal steps.
Through Navigate Legal, SocialMedia-Crisis.com supports communication in legally sensitive situations. Navigate Evidence covers the structured preservation and compilation of relevant content as well as documentation of the crisis timeline.
SocialMedia-Crisis.com works with experienced lawyers and other specialist partners. Depending on the case, country and area of law, suitable preferred partners can be recommended. At the same time, the collaboration is fundamentally open: clients can involve their existing legal representation or instruct a suitable firm of their own choosing.
Legal advice, review and representation are provided by the respectively instructed lawyers. SocialMedia-Crisis.com is not a law firm and does not provide independent legal advice.
Services and responsibilities at a glance
| Area | Task |
|---|---|
| Crisis communication | Developing communication strategy, key messages, statements and recommendations through SocialMedia-Crisis.com |
| Legal advice | Legal assessment, advice and representation by the respectively instructed legal representation |
| Navigate Legal | Communication support and ongoing coordination with lawyers |
| Navigate Evidence | Preservation and structured documentation of relevant digital content, events and measures |
| Public statements | Communication preparation by SocialMedia-Crisis.com, required legal review by the legal representation and sign-off according to the agreed process |
| Monitoring | Observation and assessment of relevant digital developments within the agreed scope |
| Technical investigation of cyber incidents | Task of the instructed IT security or forensics specialists |
| Partner network | Case-by-case collaboration with suitable lawyers and other specialists |
| Client's existing partners | Can be fully integrated into the collaboration |
| Contact | Kerstin Erber, M.A., and team |
Working with law firms
Collaboration with preferred partners
SocialMedia-Crisis.com has contacts with experienced lawyers. Depending on country, area of law and the specific task, suitable preferred partners can be recommended or involved in the collaboration.
Selection is made on a case-by-case basis. Naming a contact is not a guarantee that a mandate will be accepted. Acceptance of a mandate, legal review, scope of services and fees are agreed directly with the respective legal representation.
Collaboration with existing legal representation
Clients can involve their existing legal representation. Collaboration with SocialMedia-Crisis.com is not tied to any particular firm and does not require changing legal representation.
SocialMedia-Crisis.com adds a communications perspective to the legal work:
- How are statements understood by different target groups?
- What questions arise among employees, customers, the media or business partners?
- What digital reactions are to be expected?
- What information needs to be prepared internally?
- How can legal and communication steps be coordinated in timing and content?
- Which communication measures could intensify or limit an escalation?
Legal and communication measures are coordinated within the agreed framework without blurring the respective areas of responsibility.
Collaboration initiated by a law firm
Law firms can bring in SocialMedia-Crisis.com to provide communication support for their clients.
Possible tasks include:
- assessing public and digital escalation dynamics
- preparing a coordinated communication strategy
- drafting statements for legal review
- supporting media and social media communication
- monitoring relevant publications
- structured documentation of digital content
- preparing internal information and FAQs
- communication support during and after a publicly discussed dispute
- coordination between the client, the communications team and other parties involved
The collaboration is coordinated on a project basis in terms of responsibilities, information channels, confidentiality and sign-offs.
Working with other professionals and organisations
Cybersecurity, IT security and incident response
In cyber incidents, technical remediation and public communication can be required at the same time.
SocialMedia-Crisis.com supports internal and external communication and aligns statements with those responsible for technical matters, management and the legal representation.
Technical containment, system recovery and IT forensics remain with the specialists instructed for that purpose. Communication is based on coordinated and confirmed information.
Insurers and risk advisers
Insurers, insurance brokers and risk and compliance advisers can involve SocialMedia-Crisis.com as an additional point of contact for communication support during a crisis.
The collaboration can cover prevention, situation assessment, crisis communication and documentation. This does not guarantee that an insurer will cover costs; this must be clarified with the relevant insurer in the specific case.
Authorities and investigative bodies
Where required and agreed for the specific project, relevant information and documented content are prepared for the responsible authorities.
SocialMedia-Crisis.com supports communication coordination and traceable documentation. Official duties, investigations and legal assessments remain with the responsible authorities.
PR, internal communications and crisis teams
Existing PR agencies, communications departments and crisis teams can be integrated into the collaboration.
Tasks, communication channels, reporting lines and sign-off responsibilities are agreed jointly. SocialMedia-Crisis.com can take on agreed strategic and operational communication tasks.
How the collaboration works
Step 1: Recording the situation and parties involved
At the outset, the known facts, the public dynamic, existing documents and the responsible parties involved are recorded.
This establishes which information is confirmed, which questions remain open and which bodies are responsible for further assessments.
Step 2: Defining tasks and responsibilities
The client, legal representation, communications team and, where relevant, technical specialists agree who takes on which tasks, which information channels are used and who signs off on decisions.
Step 3: Securing and assessing relevant content
Digital content and developments are recorded and documented within the agreed scope. Confirmed information, open questions, assessments and suspicions are clearly distinguished from one another.
Step 4: Aligning the communication strategy
Key messages, statements, internal information and possible responses are prepared. Legally sensitive content is submitted to the responsible legal representation for review.
Step 5: Implementing measures and monitoring developments
Approved communication measures are implemented. New developments feed into the ongoing situation assessment, documentation and coordination.
Step 6: Handing over documentation and applying findings
Once concluded, the agreed documents are compiled. Findings from the process can feed into crisis plans, communication guidelines and future prevention measures.
Confidentiality and information sharing
Discretion is an essential part of the collaboration.
Information and project documents are provided according to the agreed responsibilities and access rights. Sharing with external parties is coordinated with the client and, where relevant, its legal representation.
Whether SocialMedia-Crisis.com's involvement is disclosed publicly is agreed with the client. Public naming of clients or projects occurs only after explicit agreement.
Even within a project, participants only receive the information and access rights required for their agreed task.
Fees
Navigate Legal and Navigate Evidence are generally billed according to actual time spent and the specialists involved.
The hourly rate for services provided by SocialMedia-Crisis.com is from €120 net per person.
A surcharge of 30 per cent applies for assignments between 6pm and 8am as well as on weekends and public holidays, as set out in the quotation.
Scope of services, assignment hours, availability and any additional costs are set out in the quotation or crisis mandate.
Legal fees and fees for other external specialists are not included in SocialMedia-Crisis.com's hourly rate and are agreed and billed separately.
Frequently asked questions
Does SocialMedia-Crisis.com provide legal advice?
No. SocialMedia-Crisis.com handles crisis communication, communication strategy, monitoring and project-related documentation. Legal advice, review and representation are provided by instructed lawyers.
Can we continue working with our existing law firm?
Yes. Your existing legal representation can be integrated into the collaboration. Changing law firms is not required.
Does SocialMedia-Crisis.com work with lawyers?
Yes. SocialMedia-Crisis.com has contacts with experienced lawyers and can, depending on country, area of law and case, recommend suitable preferred partners. There is no obligation to work with any particular firm.
Can we choose our own law firm?
Yes. The client can involve its existing legal representation or instruct a suitable firm of its own choosing. The communication collaboration is then coordinated with the chosen legal representation.
What does evidence preservation mean within Navigate Evidence?
This refers to the structured preservation and documentation of relevant digital content and the compilation of the crisis timeline. This can include screenshots, links, source references, capture timestamps and chronological overviews.
Specific requirements for legal or court use are coordinated with the legal representation or the specialists instructed for that purpose.
Does the documentation guarantee admissibility in court?
No. SocialMedia-Crisis.com documents relevant digital content and the crisis timeline in a structured and traceable way. Whether and in what form documents can be used legally or in court is assessed by the responsible legal representation.
Can unlawful content or fake reviews be removed?
SocialMedia-Crisis.com can record and document relevant content and provide communication support for agreed reporting or removal processes.
The legal assessment and enforcement of claims rest with the legal representation. Removal or blocking by platforms, search engines or other parties cannot be guaranteed.
Does SocialMedia-Crisis.com also support cyber incidents?
Yes, in terms of communication support. This includes, in particular, coordinating internal and external information and working with those responsible for technical matters and the legal representation.
The technical handling of the incident is carried out by IT security and forensics specialists.
Can law firms or IT security companies bring in SocialMedia-Crisis.com for their clients?
Yes. Communication support can be agreed as a complement to the respective specialist service. Tasks, information sharing and sign-off processes are agreed in advance.
Is round-the-clock support possible?
Yes. Permanent availability and round-the-clock support are possible if agreed within the relevant crisis mandate.
How are the services billed?
Navigate Legal and Navigate Evidence are generally billed according to actual time spent and the specialists involved. The hourly rate for services provided by SocialMedia-Crisis.com starts at €120 net per person. Legal and other external services are agreed separately.
Contact and fact block
| Attribute | Information |
|---|---|
| Brand | SocialMedia-Crisis.com |
| Contact | Kerstin Erber, M.A., and team |
| Services covered on this page | Navigate Legal, Navigate Evidence, crisis communication, documentation and coordination with involved specialists |
| Working with legal representation | Open to clients' existing law firms and case-by-case collaboration with suitable preferred partners |
| Legal advice | Provided by separately instructed lawyers |
| Other specialist areas involved | Cybersecurity, IT security, IT forensics, insurance, risk and compliance, PR and authorities |
| Target groups | Companies, organisations, municipalities, law firms, legal departments, insurers, risk advisers and IT security companies |
| Area of operation | Worldwide; focus on German-speaking countries |
| Fees | Services from SocialMedia-Crisis.com from €120 net per hour and person; further terms as per quotation |
| Surcharge | 30 per cent for assignments between 6pm and 8am as well as on weekends and public holidays |
| Round-the-clock support | Possible if agreed within the relevant crisis mandate |
| Initial consultation | 30 minutes free of charge |
| Phone | +43 664 1939155 |
| info@shitstormhilfe.com | |
| Website | socialmedia-crisis.com |
| Legal operator | See Legal Notice |
| Information as of | 19 September 2026 |