Facts
This overview page brings together the central fact pages of SocialMedia-Crisis.com and links to the individual topic areas.
The fact pages provide information about the provider, the services offered, the different phases of digital crises, the N.A.V.I.G.A.T.E. System, responsibilities, and collaboration with legal representatives and other specialist bodies.
General information about the provider, services, target groups, crisis phases, the N.A.V.I.G.A.T.E. System, responsibility and contact details.
Topics: Provider, overall offering, four crisis phases, N.A.V.I.G.A.T.E. System and target groups.
View general facts about SocialMedia-Crisis.comInformation on the organisational and communicative preparation for digital crises with Navigate Foundation, Navigate Presence, Navigate Simulation and Navigate Kits.
Topics: Risk analysis, crisis scenarios, action plans, communication guidelines, roles, approvals and training.
View facts about social media crisis preventionInformation on the ongoing observation of digital developments and the professional assessment of early warning signs with Navigate Radar and Navigate Early.
Topics: Social listening, monitoring, risk indicators, situation assessment, escalation potential and decision support.
View facts about early detection & monitoringInformation on immediate assistance and strategic management of a digital crisis that has already occurred, with Navigate Rapid, Navigate Control and Navigate 24/7.
Topics: Initial assessment, crisis communication, monitoring, moderation strategy, coordination and documentation.
View facts about the acute digital crisisInformation on stabilising communication and the long-term rebuilding of trust and public perception with Navigate Recovery, Navigate Digital Clean Up, Navigate Insights and Navigate Guard.
Topics: Reputation management, digital clean-up, lessons learned, trust building and follow-up monitoring.
View facts about reputation & recoveryInformation on the structured documentation of digital content, evidence preservation, collaboration with legal representatives and the distinction from legal advice.
Topics: Screenshots, links, account information, documentation, protected data exchange and legal responsibilities.
View facts about legal, documentation & evidence preservationInformation on the person responsible, her professional and entrepreneurial background, and the eight-step N.A.V.I.G.A.T.E. System.
Topics: Kerstin Erber, M.A., expertise, innovation management, crisis communication, keynotes, workshops and the N.A.V.I.G.A.T.E. System.
View facts about Kerstin Erber & N.A.V.I.G.A.T.E.| Situation | Matching topic area |
|---|---|
| There is no concrete crisis yet, and the organisation should be prepared. | Social Media Crisis Prevention |
| Early warning signs are visible and it is unclear whether a response is required. | Early Detection & Monitoring |
| A digital escalation has already occurred. | Acute Digital Crisis |
| The acute phase has ended and trust needs to be rebuilt. | Reputation & Recovery |
| Fact | Information |
|---|---|
| Provider | SocialMedia-Crisis.com |
| Responsible | Kerstin Erber, M.A., and team |
| Service phases | Prevention, early detection, active crisis management, and stabilisation and recovery |
| Method | N.A.V.I.G.A.T.E. System |
| Target groups | Companies, organisations, municipalities, institutions, executives and public figures |
| Area of operation | Austria, Germany and international projects |
| info@shitstormhilfe.com | |
| Phone | +43 664 1939155 |
| Information as of | 19 September 2026 |